This page contains the Terms and Conditions on which we, Cosy Sleep, sell any of the products listed on our website. These Terms and Conditions apply only if you are a consumer. Trade customers are subject to our trade terms and conditions which can be accessed by calling us.
You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.These Terms and Conditions apply to all orders placed online and over the telephone. By placing an order with Cosy Sleep you are accepting to abide by these conditions. Please read them carefully and contact our customer service team if you have any questions.
If you do not wish to comply with these Terms and Conditions, you should not place an order and enter into a contract with Cosy Sleep UK.
Please note that these Terms and Conditions do not affect your statutory rights.”Orders and Contracts” By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
All orders are subject to acceptance. All details supplied to Cosy Sleep must be true and accurate. If we accept the order, we enter into a contract with you.
If there are any problems with your order we aim to contact you as soon as possible.
All images displayed are indications of the product; some items may have small variations in ticking and colour, usually as a result of different screen resolutions.
If you have difficulty placing an order, please contact our sales team who will assist you “Errors” In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see Section 2 for order contract information).
If there are any errors in the product information displayed on our website, they will be rectified as soon as possible.
Price and Payment” Prices displayed on our website are inclusive of VAT. The price you see displayed is the price you pay. The shipping charges, if such exist, are seen when you enter your delivery postcode in the Delivery Checker on the product pages, mentioned in our Delivery policy and displayed at checkout.
The total price payable for all items ordered and the delivery charge (if any) will be debited from the bank account provided by you when you place the order. If we don’t accept the order (see Section 2 for order contract information), we will refund you the total amount you paid.
We can only accept payments from UK-registered bank accounts.
We accept most major credit/debit cards (Visa (including Visa Electron and Visa Debit), MasterCard, and, payments through PayPal.
When you are paying by card, all billing information given must match that held by the bank that has issued this card. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will be processed once the payment has been authorised and we have accepted the order (see Section 2 for order contract information).”Goods Availability” All products and services are subject to availability and may be withdrawn at any time.
Any goods that we are unable to supply will be refunded in full or the money can be used for an alternative product on our website.
Any items that are not in stock have extended delivery dates which are estimated. These products can still be purchased but please note that we will aim to deliver them on the delivery date which you choose from the available dates at checkout (these dates will reflect the longer time needed for the product to come back in stock). In the unlikely event that the product takes longer than expected to come back in stock, we will aim to notify you as soon as we become aware of that. We will do our best to deliver the product(s) to you within the estimated delivery dates but this is not guaranteed.
“Deliveries” Delivery days and time – We offer working day delivery (Monday – Friday) delivery on all orders. Saturday and Sunday delivery are available for a charge for certain products going to certain destinations. We do not dispatch and deliver on bank holidays and we don’t dispatch on weekends.
Express (next-day) delivery – Express (next working day) shipping service is available for certain products going to certain destinations. If this service is available for your item and delivery postcode, you will see it in the delivery checker on the product page and will be able to choose it at checkout. To be eligible for a next working day delivery option, you must place your order by 11 am on the previous working day.
If the order is placed before 11 am, that same day would be classed as the first working day, meaning the item will be delivered on the next working day.
If an order is placed after 11 am, the next day would be classed as the first working day and the order will be delivered on the working day after the next.
Weekends and bank/public holidays are not classed as working days.
The standard delivery times for the next day service is between 8 am and 6 pm, we also provide a ‘Before 1 pm’ service which will be offered to you upon selecting your delivery.
We will contact you to confirm the express delivery so please ensure that we have your correct contact number.
All standard deliveries may take place anytime of the day, with a one-man service, to the first accessible front door on the ground floor of the property. The delivery is to this door of the property, unless otherwise confirmed by Happy Beds in writing. The driver does not have to take items up steps to get to this door and does not have to take any items into your property. Taking items into the property by the driver is not covered by the courier insurance. If the driver assists you with that, it is solely at their discretion and at your own risk.
On most of our items, we also offer a two-man (room of choice) delivery service which will take the item(s) to the room of your choice. If a lift is not available, the driver will only deliver up to the third floor. Where such a service is available, you will see it in the Delivery Checker on the product page and be able to select it at checkout.
If you have any special delivery requirements, please inform us prior to placing your order so that we can advise if we will be able to meet them.
With larger items the driver may require some assistance to offload the items.
You will be able to select a delivery date at checkout. If you have not chosen a specific day for delivery at checkout, the courier company we choose to send your item with would contact you to book in a delivery date and time. In the dispatch notification sent to you when we dispatch your order you will receive the contact details of the assigned courier company, and, if this company offers online tracking, some information on how to track your order online.
Please note that the driver may call before turning up for delivery but this cannot be guaranteed.
Please check your products (including the packaging and all parts) carefully upon delivery. If a product is damaged or incorrect, please refuse it, sign for it on the delivery sheet as ‘damaged’ or ‘wrong item sent’ and send it back with the driver. Inform our customer service team within 24 hours of the delivery attempt. If you don’t refuse the product and don’t sign for it as ‘damaged’ or ‘wrong item sent’, we are not responsible for any subsequent requests or claims.
Package shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet. If there are any packages missing, please note this on the delivery sheet and contact our customer service team within 24 hours of delivery. We will deliver the missing packages to you as soon as possible.
Parts – Please check all parts of the ordered product(s) for insufficient quantity or damage before arranging an assembly service or assembling the product(s). We will not be responsible for any re-visit charges or wasted hours of the assembly service.
Please note that in most cases your product(s) will be delivered on the date which you select at checkout.
In rare circumstances beyond our control the delivery may take place on a date different than the one you chose at checkout. In this case, we will inform you immediately and arrange the quickest delivery date possible. In this respect, the delivery dates are not guaranteed or promised.
If you have any special delivery date and time requirements, please inform us prior to placing your order so that we can advise if we will be able to meet them.
Happy Beds are not responsible for any loss of earnings etc. on the occasions when you were waiting for your order but we will always do our best to get your goods to you as soon as possible.
Delivery destinations – We deliver throughout the UK and the Republic of Ireland. We do not deliver to any other areas.
Please ensure that your property is directly accessible to a delivery vehicle which is approximately the size of a 7.5 tonne vehicle. If you require a smaller vehicle for delivery, we can arrange it but you must let us know as soon as you place your order.
If there is no direct access for the delivery drivers, or the access is restricted for parking, the delivery may not be made and you wouldn’t be refunded the delivery charges (if such were paid).
Happy Beds are not responsible for any losses arising from incomplete or damaged deliveries, or for any losses or damages caused by the courier companies and their drivers.
Orders may be split and delivered on different days or times due to the nature of the products and their stock.
For more information, check our Delivery policy, which is an integral part of these Terms and Conditions.[/vc_column_text][/vc_tta_section]
Delivery days and time – We offer working day delivery (Monday – Friday) delivery on all orders. Saturday and Sunday delivery are available for a charge for certain products going to certain destinations. We do not dispatch and deliver on bank holidays and we don’t dispatch on weekends.